Terms and Conditions – Football Hub East Africa
Last Updated: May 12, 2025
Welcome to Football Hub East Africa (“we,” “us,” or “our”), an online store based in Nairobi, Kenya, operating through www.football-hub-ea.com. These Terms and Conditions (“T&C”) govern your use of our website, services, and purchases. By accessing or using our website or placing an order, you agree to be bound by these T&C. If you do not agree, please do not use our website or services.
1. General
1.1. Scope: These T&C apply to all interactions with Football Hub East Africa, including browsing, ordering, and purchasing products via www.football-hub-ea.com.
1.2. Eligibility: You must be at least 18 years old or have legal guardian consent to use our services or make purchases.
1.3. Changes: We reserve the right to modify these T&C at any time. Changes will be posted on our website, and continued use constitutes acceptance.
2. Use of Website
2.1. Permitted Use: You may use www.football-hub-ea.com for lawful purposes only, such as browsing and purchasing products.
2.2. Prohibited Actions: You may not:
• Copy, distribute, or reproduce website content without permission.
• Attempt to hack, disrupt, or overload our systems.
• Use our website for fraudulent or illegal activities.
2.3. Intellectual Property: All content on www.football-hub-ea.com (e.g., logos, images, text) is owned by or licensed to Football Hub East Africa. Unauthorized use is prohibited.
3. Products and Orders
3.1. Product Description: We strive to ensure product descriptions (e.g., football jerseys, boots, accessories) are accurate. However, we do not warrant that descriptions are error-free.
3.2. Product Authenticity: All products are authentic, sourced from trusted suppliers, and meet our quality standards.
3.3. Order Placement: Orders are placed via www.football-hub-ea.com and are subject to availability and our acceptance. We reserve the right to reject orders at our discretion (e.g., for suspected fraud or stock issues).
3.4. Order Confirmation: A confirmation email does not guarantee order fulfillment. We will notify you if an order cannot be fulfilled (e.g., due to stock unavailability).
3.5. Pricing: Prices are listed in Kenyan Shillings (VAT inclusive where applicable) and may change without notice. We are not liable for pricing errors and may cancel orders with incorrect prices.
3.6. Customer Responsibility: You are responsible for providing accurate order details (e.g., shipping address, payment information). We are not liable for errors caused by incorrect information.
4. Payment
4.1. Methods: We accept payments via M-Pesa, bank cards, and other secure methods as indicated at checkout.
4.2. Payment Processing: Payment must be completed before order fulfillment. We are not responsible for delays or issues caused by third-party payment providers.
4.3. Failed Payments: If payment fails, we may cancel the order and notify you.
5. Delivery
5.1. Shipping Areas: We deliver across Kenya and select East African countries, subject to our discretion.
5.2. Delivery Times:
• In Nairobi and major Kenyan cities, delivery typically takes 1-3 business days for in-stock items.
• For other regions or countries, delivery typically takes 3-7 business days.
• If an item is out of stock, delivery may take up to 14 business days.
5.3. Delays: Delivery times are estimates, not guarantees. We are not liable for delays caused by third-party couriers, customs, or unforeseen events (e.g., natural disasters).
5.4. Tracking: Tracking information will be provided once the order ships.
5.5. Risk of Loss: Ownership and risk of loss transfer to you upon delivery to the shipping address provided.
6. Returns and Refunds
6.1. Return Policy: Returns are accepted only for defective or incorrectly shipped items, notified within 7 days of delivery.
6.2. Return Conditions: Items must be unused, in original packaging, and in the same condition as received.
6.3. Return Process: Contact us at footballhubea@gmail.com or 0768944444/0746075642 to initiate a return. You are responsible for return shipping costs unless the item is defective.
6.4. Refunds: Approved refunds will be processed within 14 business days to the original payment method. We do not offer refunds for change of mind or customer errors.
6.5. Non-Returnable Items: Personalized or custom-ordered items are non-returnable unless defective.
7. Limitation of Liability
7.1. General: To the fullest extent permitted by Kenyan law, Football Hub East Africa is not liable for indirect, incidental, or consequential damages (e.g., loss of profits, data, or use) arising from your use of our website or products.
7.2. Product Use: We are not liable for damages caused by improper use of products or failure to follow product instructions.
7.3. Website Availability: We do not guarantee uninterrupted or error-free access to www.football-hub-ea.com and are not liable for any resulting losses.
7.4. Maximum Liability: Our total liability for any claim shall not exceed the purchase price of the product(s) in question.
8. Customer Support
8.1. Contact: Reach us at:
• Email: footballhubea@gmail.com
• Phone: 0768944444 or 0746075642
• Website: Contact form on www.football-hub-ea.com
8.2. Hours: Support is available Monday to Friday, 9 AM-5 PM, and Saturday, 10 AM-4 PM (phone support only on Saturday).
8.3. Response Time: We aim to respond within 24 hours (business days), but this is not guaranteed.
9. Privacy
9.1. Data Collection: We collect and process personal data (e.g., name, address, payment details) as outlined in our Privacy Policy [link to be added].
9.2. Data Protection: We comply with Kenya’s Data Protection Act, 2019, and take reasonable measures to secure your data. However, we are not liable for breaches caused by third parties or events beyond our control.
10. Force Majeure
10.1. We are not liable for failure to perform obligations due to events beyond our control, including but not limited to natural disasters, strikes, government actions, or supply chain disruptions.
11. Termination
11.1. We reserve the right to suspend or terminate your access to www.football-hub-ea.com or cancel orders for violation of these T&C, suspected fraud, or any other reason at our sole discretion.
12. Governing Law and Dispute Resolution
12.1. Governing Law: These T&C are governed by the laws of Kenya.
12.2. Disputes: Any disputes shall first be resolved through good-faith negotiation. If unresolved, disputes will be subject to mediation in Nairobi. If mediation fails, disputes shall be resolved in Kenyan courts located in Nairobi.
12.3. Legal Fees: You agree to reimburse us for legal fees incurred in defending against frivolous or unfounded claims.
13. Miscellaneous
13.1. Entire Agreement: These T&C constitute the entire agreement between you and Football Hub East Africa, superseding any prior agreements.
13.2. Severability: If any provision is found invalid, the remaining provisions remain enforceable.
13.3. Waiver: Our failure to enforce any provision does not waive our right to enforce it later.
13.4. Assignment: We may assign our rights and obligations under these T&C. You may not assign yours without our written consent.
14. Contact Us
For questions about these T&C, contact us at:
• Email: footballhubea@gmail.com
• Phone: 0768944444 or 0746075642
• Website: www.football-hub-ea.com (contact form)
• Hours: Monday to Friday, 9 AM-5 PM; Saturday, 10 AM-4 PM (phone only)
• Address: Football Hub East Africa, Nairobi, Kenya